Outsource Solutions for Higher Education.
Transform Your Student Engagement and Financial Recovery Today
We are not a collection agency; we are your dedicated partner in troubleshooting potential repayment issues through early intervention with students on a project-basis.
Top Priorities for University Leaders
- 81% reported improving enrollment and student retention
- 74% are seeking new sources of revenue and funding
- 55% want to improve staff retention and recruitment
Source: Accounting Firm BDO surveyed leaders across 47 colleges and universities
Our at-ready teams have a deep understanding of the higher education industry, honed through years of experience supporting colleges and universities through various seasons and challenges. We specialize in project-based work, providing unique solutions tailored to the specific needs of our clients.
Our comprehensive range of customized solutions seamlessly integrates with your existing processes to enhance efficiency and effectiveness.
Our long-term or project-based services include:
Student Outreach and Messaging: Boost engagement and retention with personalized, high-touch communication strategies.
Inbound Call Overflow and Seasonal Support: Ensure prompt and efficient handling of calls during peak times, reducing wait times and improving student satisfaction.
Student Surveys: Gain valuable insights into student experiences and needs with expertly designed and administered surveys.
Transcript Verification: Streamline the verification process to ensure accuracy and compliance, saving time and resources.
Staff Augmentation: Quickly fill gaps and scale your workforce with our qualified and experienced professionals.
And More: We offer a variety of additional services tailored to meet the unique needs of your institution.
The Benefits of Our Services
When you choose KO Business Solutions, you gain access to a range of benefits that significantly enhance your institution's performance and student experience. Here are some of the key advantages our services provide:
Increased Engagement: Our outreach strategy aims to boost direct contact with your student population by 25% or more. This enhanced engagement leads to improved student retention and better cash flow.
Improved Student Satisfaction: Prompt responses to calls and questions result in higher satisfaction levels among both current and former students, ensuring positive interactions with our support services.
Reduced Demand on Staff: By operating as a first-party service, our outsourced solution allows your team to focus on mission-critical tasks while we maximize your return on investment.
25%+
direct contact boost
1 million+
interactions in the past 4 years
The Key Features of Our Approach
At KO Business Solutions, we are dedicated to providing unparalleled support to higher education institutions on a long-term or project-basis. Our cutting-edge outsourcing services are meticulously crafted to tackle the unique challenges faced by colleges and universities. Our standout features include:
Strategic Outreach: Our management team pioneered one of the first outsourced call centers in higher education dedicated to managing financial aid and tuition payment issues. We ensure proactive and effective communication with your student population.
On-Demand Capacity: We provide resources on demand, tailoring our support to meet the specific needs of your institution's portfolio.
Guaranteed Expertise: With extensive experience managing over 1,000,000 interactions in the past four years, our team specializes in supporting higher education professionals.
Our Early Intervention Strategy
Our early intervention program is designed to proactively address financial challenges faced by students, thereby safeguarding the relationship between students and your institution while promoting their continued success. Here's an expanded overview of the program:
Utilizing our early intervention programs guarantees several advantages for your institution:
Safeguarding Student-University Relationships: We encourage enrollment and re-enrollment through satisfactory payment arrangements.
Proactive Intervention: We provide robust support for students who have recently become past due, fostering their continued success.
Overall, our early intervention program is a proactive approach on your behalf to supporting students through financial difficulties, promoting their continued enrollment, and fostering a positive relationship between students and your institution.
By prioritizing student success and well-being, we create a more supportive experience for all students.
Download our Journey to Resolution Timeline for more details on our strategic approach
Your Free Consultation
Transform Your Student Engagement and Financial Recovery Today
Discover how our tailored outsourcing solutions can support your goals. Send us a message below or call (630) 230-6766 to learn more. Let's drive student success together!