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Case Studies

At KO Business Solutions, we've effectively addressed business inefficiencies in areas such as high-volume recruiting, talent attraction and sourcing, and traditional outsource support. Our case studies showcase successes like streamlining hiring processes for environmental consulting agencies, reducing call center response times from 20 minutes to 20 seconds, and rapidly deploying customized call center solutions within 72 hours. Explore our case studies to learn more.

Solved: Eliminating the Hiring Bottleneck

How we streamlined a hiring process for an environmental consulting agency as they expanded, helping them overcome recruitment bottlenecks and secure the right talent efficiently.

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Solved: Triage of a Call Center

How we moved inbound call volume average speed of answer SLA of 20 minutes to 20 seconds, lowered average call duration time from 5 minutes to 2.5 minutes, and dropped call abandonment rates from 26% to 2%.

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Solved: Traditional Outsource Support

How we solved for an 8% increase in costs, handled 118,500 more calls, increased servicing capacity by 54%, and improved customer satisfaction.

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Solved: Rapid Call Center Deployment

How we rapidly deployed a customized call center solution within 72 hours, meeting an urgent and complex business need for our client.

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Solved: High Volume Recruiting

How we funneled 4,000 resumes in three days to hire and onboard 100 seasonal employees in less than 2 weeks.

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Solved: Talent Attraction & Sourcing

How we simplified a twenty-six-step recruitment process down to thirteen steps to provision over 250 drivers within 12 months.

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Solved: Depleted HR & Marketing Resources

How we plugged into our client to support Marketing and HR, as we sourced, interviewed, and onboarded hires for 33 open positions.

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Solved: Restricted Internal Capacity

How we provided our client's internal teams with more capacity and allowed them to refocus on other critical business needs - when they needed it most.

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Solved: Mitigated Compliance Risk & Liability of 20,000 Forms

How we identified and corrected compliance gaps to reduce our client’s liability by $1.5 million, while enhancing their operational efficiency at the same time.

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Mary D'Amico and Brianna Nicholson

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