About Us
Experience That Works for You
We are problem solvers. Innovative thinkers. Solution creators.
Who We Are
Working together in client services for years, dynamic daughter-father duo, Brianna Nicholson and Scott Nicholson have first-hand experience scaling and growing businesses in a very short amount of time.
In 2016, they founded KO Business Solutions, a top consulting firm on the skirts of Chicago, to help other businesses on their growth journeys.
Since founded, KO has supported hundreds of businesses on their growth journeys and have onboarded thousands of top talent - throughout the nation.
Our Mission
We serve as a catalyst to our clients’ growing success through our custom-designed solutions and operational excellence.
Our Vision
Empowering People for the better!
What We Do
At KO Business Solutions, we have the unique ability to become an extension of your team, systems, processes and policies - without requiring long term commitments.
Our at-ready teams have supported the scaling of businesses and solved for inefficiencies such as: remote onboarding, hiring top talent, retaining employees, pay rate blockages, scaling for growth, solving for internal process challenges, and more.
At KO Business Solutions, we have experience that works for you.
What Our Clients Say
We're honored to have improved hundreds of businesses throughout the U.S. with our custom designed strategies and consultation services. Here is what they have to say about us.
Testimonial
KO Business Solutions helped us create structure with our call center. This has led to clearer expectations for our employees while simultaneously significantly improving the customer experience for our patients. In addition to the tools provided on grading calls, the post consultation follow up was great to hold us accountable and keep us on track towards our goals. We have now raised the bar from having good customer service to now having a great customer experience. Thanks, KO!
Testimonial
In Carmel’s many years of experience working with KO, KO has consistently, and without exception, been an outstanding and critical partner to Carmel. From their responsiveness and thoughtfulness to their domain expertise and ability to quickly implement bespoke solutions, KO has proved to be a key asset to Carmel’s success, and a true partner in which we place unqualified trust. Most recently, in a time-sensitive situation, Carmel required the rapid activation of an outsourced call center solution that encompassed inbound call support, outbound calling, call scripting, customer support, telephony setup, and system integrations. KO mobilized their team and launched the solution within an incredible 72 hours. Their dedication to meeting our aggressive deadline was truly remarkable. Throughout the project, KO promptly incorporated ongoing changes to the program and provided regular updates on their progress. In addition to the defined scope of the engagement, the experience and expertise of KO’s leadership team allowed them to provide key insights and recommendations, enhancing the overall effectiveness of the engagement. I am extremely grateful for the partnership we have formed with KO and highly recommend them to any business evaluating process outsourcing solution providers. Their speed, responsiveness, and professional insight make KO the ideal choice for meeting complex business requirements.
Testimonial
Not only did KO help me get my start. They’ve also continued to help me grow – without ever losing the enthusiasm or professionalism they showed from our initial call. It is without hesitation that I provide a recommendation of KO Business Solutions to anyone interested in utilizing their services.