Case Studies

We've solved for business inefficiencies in the areas of: High Volume Recruiting, Talent Attraction and Sourcing, Traditional Outsource Support, and many more. Read some of our case studies to learn more.

Solved: Triage of a Call Center

How we moved inbound call volume average speed of answer SLA of 20 minutes to 20 seconds, lowered average call duration time from 5 minutes to 2.5 minutes, and dropped call abandonment rates from 26% to 2%.

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Solved: Traditional Outsource Support

How we solved for an 8% increase in costs, handled 118,500 more calls, increased servicing capacity by 54%, and improved customer satisfaction.

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Solved: Rapid Call Center Deployment

How we rapidly deployed a customized call center solution within 72 hours, meeting an urgent and complex business need for our client.

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Solved: High Volume Recruiting

How we funneled 4,000 resumes in three days to hire and onboard 100 seasonal employees in less than 2 weeks.

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Solved: Talent Attraction & Sourcing

How we simplified a twenty-six-step recruitment process down to thirteen steps to provision over 250 drivers within 12 months.

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Solved: Depleted HR & Marketing Resources

How we plugged into our client to support Marketing and HR, as we sourced, interviewed, and onboarded hires for 33 open positions.

Solved: Restricted Internal Capacity

How we provided our client's internal teams with more capacity and allowed them to refocus on other critical business needs - when they needed it most.

Case Studies

Solved: Triage of a Call Center

Solved: Traditional Outsource Support

Solved: Rapid Call Center Deployment

Solved: High Volume Recruiting

Solved: Talent Attraction & Sourcing

Solved: Depleted HR & Marketing Resources

Solved: Restricted Internal Capacity

We build the right solution for your business.